{"id":279,"date":"2019-09-02T12:04:32","date_gmt":"2019-09-02T11:04:32","guid":{"rendered":"http:\/\/www.yeehlow.com\/support\/?p=279"},"modified":"2019-09-02T12:04:32","modified_gmt":"2019-09-02T11:04:32","slug":"good-communication-why-is-it-important","status":"publish","type":"post","link":"https:\/\/www.yeehlow.com\/support\/good-communication-why-is-it-important\/","title":{"rendered":"Good communication: why is it important?"},"content":{"rendered":"\n

If not given due consideration, communications<\/strong> between tenants and landlords can often become a source of worries, misunderstandings and mistakes that eventually lead to the deterioration of a renting experience. Imagine how beautiful things would be if only your landlord fixed that broken tap straight away, or if tenants did the separate collection properly!<\/p>\n\n\n\n

In Knights Franks Tenants\u2019 Survey for 2015-2016<\/a> data speak for themselves: when asked \u201cWhat are the most important qualities for a good property manager?\u201d 50% of respondent ranked \u201cResponds to any queries within 24 hours\u201d at the first place, followed by \u201cStraight-forward\/honest with tenants\u201d (48%) and \u201cEasily contactable via phone\/e-mail\u201d (47%). Results were very similar among different age groups and regions, confirming that the need for good communication skills is a top priority in the UK property and rental market. <\/strong><\/p>\n\n\n\n

Yeehlow<\/a> organised an online survey on the topic. When asked \u201cDo you think your landlord communicates well with you?\u201d 80% of respondents answered \u201cNot really\u201d instead of \u201cYes!.\u201d This is a further indication of the fact that, when renting a property, communications between the two parts are often disregarded.<\/p>\n\n\n\n

Being responsive to duties and requests is fundamental both for renters and property owners. When it comes to logging repair requests, 36% of Knight Frank’s respondents still communicate via email: a good method which can nonetheless turn out to be insufficiently responsive. 35% of tenants prefer picking up the phone and 25% rely on online platforms like Yeehlow.com<\/a>.<\/p>\n\n\n\n

In order to make the communicative process easier it could be a good idea to set clear rules since the very beginning of the tenancy: decide the exact day for paying the rent (end or start of the month? Only weekdays?), the payment methods and the exact amount. <\/p>\n\n\n\n

Furthermore, it\u2019s important that both tenants and landlords have each other contacts always updated and at hand, and that they know when would be the best time to have a chat.<\/p>\n\n\n\n

Another good move is to store both physical and digital copies of all the rental documents in a place that is easily accessible whenever necessary. Building a good relationship with other tenants can also have a positive impact on the general renting experience, making it easier to talk about problems and find solutions together.<\/p>\n\n\n\n

Are you satisfied with the way you communicate with your landlord or tenants? Tell us more at Yeehlow.com?
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