It\u2019s what every landlord and tenant dreams\nof \u2013 an open and pleasant relationship where both parties feel comfortable\nchatting to each other. As, when a landlord and tenant have good communication,\nyou are far less likely to have problems during a tenancy agreement and you\u2019re\nless likely to have a high-turnover of tenants. <\/p>\n\n\n\n
The problem is, as a landlord, how do you\nbuild that great line of communication? All without feeling like you\u2019re\nharassing your new tenants. <\/p>\n\n\n\n
Only Remind Tenants in a Polite and Friendly Way <\/strong><\/p>\n\n\n\n Yes, when signing a tenancy agreement, you\ntenant should take the time to read through every little detail. However, in\nmost cases, even if they read everything in that agreement, it would be\nextremely difficult to remember everything. Which is why it\u2019s so important that\nyou never assume that a tenant is purposely going against your agreement. <\/p>\n\n\n\n Take, for instance rental payment, you\nmight have agreed that your tenant pays in full on the 28th<\/sup> of every\nmonth. So, when your payment is late, you will be concerned. However, that\ntenant might have been in another rental property for a number of years, where\nthey sent over their rent on the 1st<\/sup> of every month. Which means, it\ncould easily be a genuine mistake. <\/p>\n\n\n\n By taking the time to contact them in a\nfriendly way reminding them of your agreement, you\u2019re far more likely to keep a\ntenant happy. You can even send over a copy of your signed agreement, so that\nthey can refer to it in times of confusion.<\/p>\n\n\n\n Keep it Professional \u2013 Not Emotional! <\/strong><\/p>\n\n\n\n When you have a tenant that is going\nagainst the rules you outlined in your tenancy agreement, it\u2019s easy to let your\nemotions get involved. Especially if this is a property that you\u2019ve previously\nlived in yourself, meaning it has a lot of sentimental value attached to it.\nHowever, you should keep your emotions in check when it comes to renting!<\/p>\n\n\n\n For one, you shouldn\u2019t send strongly worded\nemails or messages full of emotive words, as this is likely to receive an\nemotional (and often rebellious response). Instead send over a friendly and\nprofessional message referring to specific sections in your tenancy agreement\nor to appropriate legal legislation. <\/p>\n\n\n\n You should also keep your emotions out of\nyour property decisions, particularly when it comes to creating unnecessary\nrules or blocking your tenant from making changes to the property. Yes, that\nflowery wallpaper might have been your gran\u2019s pride and joy \u2013 for a tenant\nlooking to make a house their home, though, it is often a deal-breaker and will\nlead to resentment and your tenants looking elsewhere. <\/p>\n\n\n\n Be Responsive to Your Tenants <\/strong><\/p>\n\n\n\n If a tenant has taken the time to contact\nyou over an issue or request, it is both polite and professional to reply to\nthem ASAP. You should also be open to any requests they make, rather than\nshutting them down. <\/p>\n\n\n\n Also, be mindful of quiet tenants, as they\nmight just be too nervous or anxious to ask you anything. So, make sure you\ntouch base with these tenants every once in a while, to check everything is\nokay in the property. <\/p>\n\n\n\n Overall, when it comes to your tenants,\nalways consider how you would like to be treated in a similar situation and act\naccordingly. You\u2019ll find that your tenants are much happier and will want to\nstay with you longer.<\/p>\n