Yeehlow Messaging allows you to communicate with other Yeehlow members that you’re connected to (i.e. your housemates and your landlord). If you’re not yet connected, you can connect with your landlord and housemates by adding your property.

Conversations can be initiated directly from your Messaging page or from your connection’s profile. You can send a message to a single person, or start a group chat with two or more connections by selecting multiple recipients.

Yeehlow messaging gives you the option to leave a conversation or to terminate the thread by deleting the conversation. You can also mute a conversation to stop receiving new message notifications.

If a message you’ve received is inappropriate or offensive, please report the message by contacting us.

The Yeehlow platform allows tenants to review their landlord every time an issue has been resolved.  Reviews are private between the tenant and landlord and will not be published live for others to see. The aim is to improve service levels so that your landlord can see what doing great or how they can improve.

How do I make a review?

1. Click my property in your dashboard
2. Scroll down the issues section
3. Click resolved issue tab
4. Click details on the resolved issue you wish to review
5. Click the review tab
6. Click submit when finished

You can rate the service by response, communication and how the issue was resolved. You can also provide additional comments.

Can I edit my review once it has been submitted?

No, when you have summited a review you cannot go back and edit.

Adding your property to your account will automatically connect you with your landlord and housemates.

How do I add my property to my account?

1. Log into your account
2. Click My Property
3. Search for your property using the postcode and/or address in the search box
4. Click on the property you would like to connect with
5. Send your request to connect with the property

Your request will be sent to the landlord of the property for approval.

You will receive a notification email once you are connected with your property.

My property cannot be found, what do I do?

If you are unable to locate your property when searching the Yeehlow system, this may be because your landlord is not a Yeehlow member and therefore your property is not yet registered to the site.

Getting started for tenants

Are you new to Yeehlow? Or just want to know more about how it works? Use our guide to familiarise yourself with setting up an account, editing your profile, connecting with your property, communicating with your landlord and housemates, submitting issues, sharing documents, and more!

# What is Yeehlow?

Yeehlow is an online communication platform for tenants and landlords.

The Yeehlow system provides clear communication trails via internal messaging and document sharing, as well as a simple system for reporting issues and a platform for review, to ensure service levels are maintained and maintenance issues are resolved effectively.

# How do I join Yeehlow as a tenant?

1. Go to Yeehlow (hyperlink)
2. Chose to register with your email or Facebook account
3. Confirm your email address
4. Upload your profile picture

Remember to check your email account for the email confirmation link. Please note, if you registered using Facebook you will not need to confirm your email.

# How do I edit my Profile?

Login to your account and click My Profile in your dashboard.

In this section you can edit your first and last name, contact number and profile picture.

Make sure you click the save button, so that any changes are saved.

How do I add/change my profile picture?

1. Login to your account and click My Profile in your dashboard
2. Click Add Profile Photo
3. Click the Update button
4. Select an image from your device
5. Crop your photo and click the Save button

Alternatively you can click and drag your photo;

1. Login to your account and click My Profile in your dashboard
2. Click on your profile picture icon and select Drop files here to upload
3. Click and drag an image from your device
4. Your image will automatically save

# How do I connect with my landlord and property?

Adding your property to your account will automatically connect you with your landlord and housemates.

1. Log into your account
2. Click My Property
3. Search for your property using the postcode and/or address in the search box
4. Click on the property you would like to connect with
5. Send your request to connect with the property

Your request will be sent to the landlord of the property for approval.

You will receive a notification email once you are connected with your property.

Link other help pages below

Submitting an issue in your property

When reporting a property issue via Yeehlow, your landlord will receive an immediate email and/or text notification. Property issues can be categorised as an emergency if the issue is immediately urgent. Tenants also have the option to submit a private issue, which will not be shared with housemates.

1. Login to your account and go to Issues
2. Click Submit Issue
3. Complete the relevant details, describing the issue in detail
4. Add images or documents if applicable
5. Select whether your issue is an emergency
6. Select whether your issue is private

What is classified as an emergency issue?
An issue should be classed as an emergency if it is something which needs to be dealt with straight away. Usually this is an issue which makes your home unsafe or vulnerable to thieves, could cause permanent damage to the property, or causes a risk to your health and wellbeing. Examples of this include a burst pipe, or broken down boiler.

All other issues should be classified as non-emergency.

What is the difference between a private issue and a non-issue?
If you do not want your issue to be shared with your housemates, you should follow the instructions below to ensure that your issue is reported as a private issue and is therefore only shared with your landlord. If you do not report the issue as a private issue, it will be shared with all other parties connected to the property, i.e. your housemates and landlord.

To submit an issue that will only be shared between yourself and your landlord, follow the following instructions when submitting your issue.

1. Login to your account and go to Issues
2. Click Submit Issue
3. Complete the relevant details
4. Select Yes under Private Issue

Can I reopen an issue after it have been resolved?
If your landlord has marked an issue as complete however you believe that the issue has not yet been resolved, you can reopen the issue by following these instructions;

1. Click My Property in your dashboard
   2. Scroll down to the Issues section
   3. Click the Resolved Issues tab
   4. Click the Details button next to the issue you wish to reopen
   5. Click Reopen Issue. This will reopen the issue and send a notification to your landlord.

Why can’t I see the reopen link?
If the Reopen Issue option is not visible, this will be due to one of the following;
1. The issue has been resolved and you have already made a review.
2. The issue is still open.