Category: Tenants

Yeehlow Messaging – Overview for tenants

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Yeehlow Messaging allows you to communicate with other Yeehlow members that you’re connected to (i.e. your housemates and your landlord). If you’re not yet connected, you can connect with your landlord and housemates by adding your property.

Conversations can be initiated directly from your Messaging page or from your connection’s profile. You can send a message to a single person, or start a group chat with two or more connections by selecting multiple recipients.

Yeehlow messaging gives you the option to leave a conversation or to terminate the thread by deleting the conversation. You can also mute a conversation to stop receiving new message notifications.

If a message you’ve received is inappropriate or offensive, please report the message by contacting us.

How do I share documents with my landlord?

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Receiving and sharing documents with your landlord is made simple with Yeehlow.

You can store, upload and share relevant documents regarding your property.


How do I upload documents?

  1. Go to My Documents in your dashboard.
  2. Click the Upload button
  3. Name the document you are uploading
  4. Select your file and click the Upload button


How do I send documents to my landlord?

  1. Go to My Documents in your dashboard.
  2. Click the My Files button
  3. Select the document you wish to share
  4. Click details
  5. Click Send to Landlord

My profile and editing – Tenant

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To use Yeehlow as a tenant, you will need to create a profile. Your profile will enable you to connect with your landlord and your housemates.


How do I edit my Profile?

Log into your account and click My Profile in your dashboard.

In this section you can edit your first and last name, contact number and profile picture.

Make sure you click the save button, so that any changes are saved.


How do I add/change my profile picture?

  1. Login to your account and click My Profile in your dashboard
  2. Click on your profile picture icon and select Drop files here to upload
  3. Click and drag an image from your device
  4. Your image will automatically save

My Housemates – Teanats

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If you live in a house or flat with others, the Yeehlow platform allows you to communicate via the internal messaging system and be kept in the loop with progress on reported issues in your property.


How do I connect with my housemates?

When you connect to your property, any other Yeehlow members that are also connected to your property will automatically appear in your Housemates and Property sections. You cannot add or remove housemates from your property.


How do I message my housemates?

  1. Login to your account and go to Messages
  2. Select Contacts
  3. Click the name of the housemate you wish to message. You can start a group chat by selecting multiple recipients
  4. Type your message and click send


I want to submit an issue to my landlord without my housemates seeing my message

You can submit an issue that will only be shared between yourself and your landlord. To do this, follow the following instructions when submitting your issue.

  1. Login to your account and go to Issues
  2. Click Submit Issue
  3. Complete the relevant details
  4. Select Yes under Private Issue

I want to join Yeehlow but my landlord is not accepting my invitation!

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Both parties (tenants and landlord/agent) need to be registered to be able to communicate using Yeehlow.

We find that a few things work to get them to join;

  1. Send them a Yeehlow invitation request
  2. Send them a personal email or text
  3. Visit their office (if agent)
  4. If this fails, please contact us and we can get in contact with them

How do I post service review? – Tenants

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Yeehlow allows you to post reviews about the service you have received during the resolution of property issues. Reviews are not shown publicly, it is just between yourself and your landlord or agent. The aim is to provide feedback to your landlord, so that they can see what they are doing well and how they can improve.

There are two ways to post a review


  1. Click Issues on your dashboard
  2. Click the Resolved Issues tab
  3. Click the Details button
  4. Click the Review tab
  5. Post your review


When an issue has been completed, a pop-up box will appear asking you to leave your review.


Can I edit my review once it has been submitted?

No, once you have submitted your review it cannot be edited. For any queries, please contact us.

How do I delete my account? – Tenant

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If you wish to delete your account, we recommend that you let your landlord know first so that alternative methods of communication can be put in place.

To completely remove your account or for more information about deleting your account, please contact us.

Help for making reviews – Tenants

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The Yeehlow platform allows tenants to review their landlord every time an issue has been resolved.  Reviews are private between the tenant and landlord and will not be published live for others to see. The aim is to improve service levels so that your landlord can see what doing great or how they can improve.


How do I make a review?

  1. Click my property in your dashboard
  2. Scroll down the issues section
  3. Click resolved issue tab
  4. Click details on the resolved issue you wish to review
  5. Click the review tab
  6. Click submit when finished

You can rate the service by response, communication and how the issue was resolved. You can also provide additional comments.


Can I edit my review once it has been submitted?

No, when you have summited a review you cannot go back and edit.

Contacting your landlord via internal messaging – Not submitting an issue

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Yeehlow provides a simple platform for communication between you as the tenant, and your landlord.

  1. Login to your account and go to Messages
  2. Click Contacts and select your landlord
  3. Type and send your message

Note: All issues should be reported by going to Issues in your dashboard. This means that the issue is formally logged and tracked.

Adding your property to your account – Tenant

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Adding your property to your account will automatically connect you with your landlord and housemates.

How do I add my property to my account?

  1. Log into your account
  2. Click My Property
  3. Search for your property using the postcode and/or address in the search box
  4. Click on the property you would like to connect with
  5. Send your request to connect with the property

Your request will be sent to the landlord of the property for approval.

You will receive a notification email once you are connected with your property.


My property cannot be found, what do I do?

If you are unable to locate your property when searching the Yeehlow system, this may be because your landlord is not a Yeehlow member and therefore your property is not yet registered to the site.